-----------------------
 
General
1. What are the differences between the TelnetPhone service and my current phone line?
2. What do I need to have to use the TelnetPhone service?
3. What type of High Speed Internet connection will work with TelnetPhone?
4. Do I need a computer to use the TelnetPhone service?
5. Can I use my computer to access the Internet while I talk on my TelnetPhone phone line?
6. Can I keep or transfer my current telephone number to TelnetPhone?
7. Can I make 911 or 411 calls with the TelnetPhone service?
8. How long does it take to get my TelnetPhone service working?
9. What happens if I move or want to travel with my TelnetPhone service?
10. Can I make long distance calls on my TelnetPhone phone line?
11. What are your long distance rates?
12. Is there a difference between making a local call and a long distance call?
13. How can I place a TelnetPhone Phone Call?
14. If I have the TelnetPhone service, who can I call?
15. Is there a setup or activation fee?
 
- Installation | Voicemail | Service Features | Billing | Other Features -
 
Installation
   
1. How do I setup the equipment?
2. I can't get my TelnetPhone adapter working with the Telus ADSL Service?
 
- General | Voicemail | Service Features | Billing | Other Features -
 
Voicemail
   
1. How do I access my voicemail?
2. What is my voicemail password?
3. How long can my voicemail greeting message be?
4. How long can I store my voice messages?
5. How long can voice messages be?
6. How many messages can I store in my voicemail?
 
- General | Installation | Service Features | Billing | Other Features -
 
Service Features
   
1. How do I add call features to my phone line?
2. Can I have more than one phone line?
3. Can I add additional phone numbers to my line?
4. Can I use the fax with the TelnetPhone service?
 
- General | Installation | Voicemail | Billing | Other Features -
 
Billing
   
1. When and how do I get billed?
2. How do I view details of my long distance calls?
 
- General | Installation | Voicemail | Service Features | Other Features -
 
Other Features
   
1. Can I use my computer to make and receive calls with TelnetPhone?
 
- General | Installation | Voicemail | Service Features | Billing -
 
ANSWERS
   
General
   
1.

What are the differences between the TelnetPhone service and my current phone line?

You will not notice many differences between TelnetPhone and your traditional phone line. TelnetPhone has a similar set of features and works with any standard telephone. What you will immediately notice is the difference in pricing. We are much less expensive than the traditional service! You will be able to keep your current number with you even if you move to a different part of the city, country or continent! Anyone dialing your Vancouver number will ring your adapter no-matter where the adapter is in the world (as long as it's connected to a high-speed Internet connection).

[ Back to top ]

2.

What do I need to have to use the TelnetPhone service?

You will only need high-speed internet access and a TelnetPhone adapter.

[ Back to top ]

3.

What types of High Speed Internet will work with the TelnetPhone service?

TelnetPhone works with any high speed internet connection including Cable or ADSL. We require an "always active" high speed internet connection so Dial-Up Internet will not work with the TelnetPhone service.

[ Back to top ]

4.

Do I need a computer to use the TelnetPhone service?

TelnetPhone does not need a computer to work so you don't even need to own a computer!

[ Back to top ]

5.

Can I use my computer to access the Internet while I talk on my TelnetPhone phone line?

Yes, you can. You can use your computer and Internet connection just as you did before while you use TelnetPhone.

[ Back to top ]

6.

Can I keep or transfer my current telephone number to TelnetPhone?

The answer is...maybe. Currently not all telephone numbers are portable but many are. If you live in an area where the numbers are able to be transferred, we can link your telephone number to your TelnetPhone adapter. There is a $25 service charge for each number. Please contact a TelnetPhone Customer Service Representative if you are interested in transferring your number.

[ Back to top ]

7.

Can I make 911 or 411 calls with TelnetPhone?

Yes. You can make 911 calls with our service. We are currently offering Basic 911 service so you will have to identify your location to the emergency services operator. In the future we will be offering Enhanced 911 service in which your address on the file will be passed to emergency services. Please ensure that we have your current address on your account. We do not offer 411 services at this time.

[ Back to top ]

8.

How long does it take to get my TelnetPhone service working?

If you bought your adapter in one of our retail partners' locations or activated your adapter online it probably works right now! With our advanced software it takes us only a few seconds to activate your adapter. If you purchased an adapter that hasn't been activated yet, simply click here to instantly setup your adapter. If you do not yet own a TelnetPhone adapter please click here.

[ Back to top ]

9.

What happens if I move or want to travel with my TelnetPhone service?

You simply unplug your TelnetPhone adapter and take it with you. When you reach your destination simply plug it into a high-speed Internet connection and use your TelnetPhone service just as you would at home! Anyone calling your number will reach you at your new destination.

[ Back to top ]

10.

Can I make long distance calls on my TelnetPhone phone line?

Yes! And you get great rates too. Simply choose the long distance option when you setup your account or add it later and you will be ready to call the world.

[ Back to top ]

11.

What are your long distance rates?

Please check this page for our most current rates.

[ Back to top ]

12.

Is there a difference between making a local call and a long distance call?

You will have to pay long distance charges for a long distance call to a number outside your calling area, similar to existing, traditional wired telephone service.

[ Back to top ]

13.

How can I place a TelnetPhone phone call?

Just pick up your phone connected to your TelnetPhone adapter and make your call. The call is routed through our network to the local telephone company for the person you are calling - no-matter where that local telephone company is located in the world.

[ Back to top ]

14.

If I have the TelnetPhone service, who can I call?

You are able to call any phone number, anywhere in the world. The call can be made to local number, a mobile phone number, long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a telephone.

[ Back to top ]

15.

Is there a setup or activation fee?

There is no setup fee with TelnetPhone.

[ Back to top ]

   
INSTALLATION
   
1.

How do I set up the equipment ?

It coudn't be much easier! Simply plug the unit into a power outlet, plug the adapter into your high-speed Internet modem or router and then plug a telephone and/or a fax into the adapter and you're ready to make calls.

[ Back to top ]

2.

I can't get my TelnetPhone adapter working with the Telus ADSL Service.

Telus ADSL only allows internet access to registered MAC addresses. Since the ATA (adapter) will have a different address from the computer, the customer will need to add it to their Telus ADSL account. This can be done by the customer by visiting, http://oca.bc.hsia.telus.net.

[ Back to top ]

   
VOICEMAIL
   
1.

How can I access my voicemail?

Dial *98 on your telephone handset connected to your TelnetPhone adapter.

[ Back to top ]

2.

What is my voicemail password?

Your initial voicemail password is your TelnetPhone telephone number (e.g. 6042885555). Please ensure that you change this password when you first access your voicemail.

[ Back to top ]

3.

How long can my voicemail greeting message be?

You can record your own personal greeting message of up to 1 minute long.

[ Back to top ]

4.

How long can I store my voice messages?

Voicemail is saved for upto 14 days in our system before it is automatically deleted.

[ Back to top ]

5.

How long can voice messages be?

Callers can leave you voice messages of up to 3 minutes long.

[ Back to top ]

6.

How many messages can I store in my voicemail?

You can store upto 20 messages at any one time.

[ Back to top ]

   
SeRvice Features
   
1.

How do I add call features to my phone line?

By default, your TelnetPhone comes will all of the features enabled. I you would like to enable or disable features, you can access your account at http://user.telnetphone.ca.

[ Back to top ]

2.

Can I have more than one phone line?

Yes, you can have two physical phone lines on each TelnetPhone adapter.

[ Back to top ]

3.

Can I add additional phone numbers to my line?

Yes, you can add as many phone numbers to your line as you want, but there is a charge for each additional number. This can be done by accessing your account online at http://user.telnetphone.ca.

[ Back to top ]

4.

Can I use a fax with the TelnetPhone service?

Yes, but you may experience some problems with International faxing. If you do experience problems with faxing please contact us.

[ Back to top ]

   
BILLING
   
1.

When and how do I get billed?

When you first sign-up for service you will be billed a pro-rated amount for the remainder of the month in which you sign up along with the next full month. After the initial period you will be billed once a month, on the first day of each month.

The credit card (VISA or MasterCard) that you gave when you signed up will be charged automatically each month. You can check this card at any time by logging into your account online at http://user.telnetphone.ca.

[ Back to top ]

2.

How do I view details of my long distance calls?

You can access your local and long distance call records by logging into your account at http://user.telnetphone.ca.

[ Back to top ]

   
OTHER FEATURES
   
1.

Can I use my computer to make and receive calls with TelnetPhone?

You can set up your computer to use your TelnetPhone account. Your computer should be equipped with a soundcard, a microphone and speakers (or a headset). You can then download software from the Internet that will allow you to talk using your computer. One free software program is Xten X-Light available at...

http://www.xten.com/index.php?menu=products&menu=download

Once you have downloaded and installed the software you should change the following items:

Menu --> System Settings --> SIP Proxy
Enabled: Yes
Display Name: eg. 2002021
Username: eg. 2002021
Authorization User: eg. 2002021
Password: <See Above>
Domain/Realm: proxy.aebc.com
SIP Proxy: proxy.aebc.com
Register: Always



[ Back to top ]

   
TERMS AND CONDITIONS
   
1.

AEBC Internet Corp Terms and conditions (08/14/2007)

 

This is a contract between you and AEBC. It spells out the terms and conditions which apply to your use of the Voice of IP services provided by AEBC for the service plan that you have selected.

In addition, please note that your access to, use of or acceptance of a product, service or benefit through web sites, web pages and web services operated by AEBC, may be subject to additional terms, policies and rules contained within the AEBC Sites or otherwise made available to you.

By opening an AEBC account (ADSL, Dialup or Email services) under your name or by using the AEBC VoIP services you are agreeing to be legally bound by and abide by the terms of this Agreement.

  1. Payment Information
    1. Payment will be charged based on calendar month. (From the first to the end of the month)
    2. Installation and first month prorated charge is due upon installation.
    3. Any rental equipment must be return to our office within 7 days or a $5.00 per day late charge will apply.
    4. Additional equipments (eg. Mircofilter, splitter, 2 in 1 adaptor, wiring) might be needed during installation, and they are not included in the basic set up charge. Network card install, networking services are also not included in the basic set up charge, and extra charges applied if services are needed from our technician.
    5. GST & PST are applied on all services.
  2. Payment Method
    1. Credit card (Visa, Master, American Express) and Pre-authorized debit are all accepted for auto-transaction.
    2. Auto transaction will be made in the beginning of the month for the current month payment. By signing up for the auto-transaction, AEBC will be authorized to debit your account every month.
    3. A $25.00 charge will apply for any NSF Cheque or bounced payment.
    4. It is the customer’s responsibility to inform us for any credit card/account information change.
    5. We reserve the right to suspend or discontinue the Service generally. If we discontinue the Service generally, or disconnect your Service without a stated reason, you will only be responsible for charges accrued through the date of disconnection, including a pro-rated portion of the final Service Term charges. If your Service is disconnected on account of your breach of any provision of this Agreement, you will be responsible for all charges through the end of the current Service Term, including unbilled charges, plus the disconnection fee, if applicable, all of which will immediately be due and payable.
  3. User name and password
    1. Customer can pick their own password to access user website and check call logs / update credit card information. Please keep your password confidential.
    2. It is also important to write down your user name as a reference when you make your cheque payment to AEBC Internet Corp.
  4. Usage check
    1. You can check your Telnetphone caller log online by going to our home page: www.telnetphone.ca . Click on Members login and enter your Telnetphone number and password to gain access. Enter your user name and password, and it will show the detail logs of your telnetphone usage.
  5. Data Usage
    1. It is important to pay attention to the data traffic limit in each different ADSL package. Extra charges will be applied in addition to your monthly package if usage exceeds the limit.
    2. Please note that downloading music file, video, on line gaming, etc might result in large data usage.
    3. You can check your dial up usage on line by going to our home page: www.aebc.com. Click on Members, check hours. Enter your user name and password, and it will show the detail logs of your dial up usage.
  6. Cancellation
    1. Shall there be any cancellation of account, please contact us before the beginning of the month. There will be no refund for the month if cancellation made after the first of the month.
A signed contract is needed for all ADSL sign up. Should there by any cancellation of ADSL line before the contract term ends, a $100 cancellation fee will apply.
    • Should there be any questions regarding these policy, please contact us at info@aebc.com.
    • If your Service is disconnected, you will remain fully liable to us for all charges pursuant to this Agreement and any and all costs we incur to collect such amounts, including, without limitation, collection costs and legal fees and expenses.

Additional information on Telnetphone Service;

Service Distinctions

Important distinctions exist between a traditional telecommunications service and our Service, and our Service is subject to different regulatory treatment than a traditional telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.  Things beyond our control may affect the Service, such as power outages, fluctuations in the Internet, your underlying ISP or broadband service. Other things may affect Service, such as maintenance. AEBC will act in good faith with a view to minimizing disruptions to your use of and access to Service
Ownership and Risk of Loss
You will own the Device and bear all risk of loss of, theft of, casualty to or damage to the Device, from the time it is shipped to you until the time (if any) when it is returned to us in accordance with this Agreement.
Incompatibility with Other Services:

Home Security Systems

The Service may not be compatible with home security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any security system with the Service.

Certain Broadband, Cable Modem and Other Services

You acknowledge that the Service presently is not compatible with Shaw cable LITE Speed service and there may be other services with which the Service may be determined to be incompatible. You further acknowledge that some providers of broadband service may provide modems that prevent the transmission of communications using the Service. We do not warrant that the Services will be compatible with all broadband services and expressly disclaim any express or implied warranties or conditions regarding the compatibility of the Service with any particular broadband service.
Limitation of Liability
We will not be liable for any delay or failure to provide the Service, including 911 Dialing, at any time or from time to time, or any interruption or degradation of voice quality that is caused by any of the following:

    • equipment, network or facility upgrade, modification or failure;
    • outage of, or blocking of ports by, your ISP or broadband service provider or other impediment to usage of the Service caused by any third party;
    • Our aggregate liability under this agreement will in no event exceed the Service charges with respect to the affected time period.

Should you have any questions, please contact us at 604.288.1088 or email us at info@aebc.com

[ Back to top ]